stage |
Period
(month) |
Responsible |
| Consultant |
Client |
The first :
Build up consensus/common language and execution capability. |
1. Departmental assessment/consultation.
- Clarify job functions and its performance indicators for each department
(TPI).
- Revise job description.
- Select key performance indicators (KPI) for each department and goal
setting.
- Set up its real-time data system for daily management.
|
3 ~ 4 |
v
v
v |
v
v
v
v |
2. Promote key improvement projects for each department.
- Conduct training courses.
i.TQM basic concept.
ii.Effective improvement process (QC story / 8 steps).
- Review department's key performance in regularly management meeting.
- Hands-on guidance.
|
3 ~ 4 |
v
v
|
v
v
v
|
3. Promote cross-functional improvement (CFI) projects.
- Identify key CFI projects.
- Organize cross-functional committees.
- Integrate all related departments' performance indicators.
- Fine-Tune and update department's job functions and its performance
indicators.
- Set up real-time data system for daily management.
- Conduct training course and hands-on guidance.
- Review CFI projects' performance in regularly management meeting.
- Build up related operational systems.
|
3 ~ 4 |
v
v
v
v
v
|
v
v
v
v
v
v
v
v |
4. Recognition
- Conduct general manager's diagnosis.
- Linked with performance appraisal.
|
1 ~ 2
|
v
|
v
v |
The second stage :
Build up planning and positioning capability |
1. Introduce annual policy management
- Conduct training course
- Arrange consultation in the preparation for workshop
- Set up deployment and feedback data system
- Conduct workshop (2 ~ 3 times)
|
5 ~ 6 |
v
v
v
v |
v
v
v |
2. Integrate strategic planning with annual policy management
- Conduct training course
- Arrange consultation in the preparation for workshop
- Conduct workshop (2 ~ 3 times)
|
5 ~ 6
|
v
v
v
|
v
v |
3. Organizational change
- The change in managers' role Focus on "Managing the policy" rather than "Managing the operation"
- Business team set up
|
|
v
|
v
v |
