1. The Basic Concepts for TQM: 3hrs
2. The Concept and Implementation of TQM : 3hrs
- Definition of TQM
- Foundation of TQM
- Basic Concepts of TQM
3. Strategic Policy Management: 9hrs
- Integrate strategic planning
- Functional Strategy Planning
- Annual Policy planning
4. Annual Policy Management: 9hrs
5. Total Performance Indicators/Key Performance Indicators: 9hrs
6. Process Management: 9hrs
- Example for Manufacture Quality Assurance System
- Example for Order Management System
- Example for Delivery Management System
- Example for New Product Development System
7. Customer Satisfaction Survey: 3-6hrs
- The Method of Survey
- Improvement and Project Management
- Rollout Plan Formulation
8. Employee Satisfaction Survey: 3-6hrs
- The Method of Survey
- Improvement and Project Management
- Rollout plan Formulation
9. Tools and Application of Learning Organization: 6hrs
10. Knowledge Management: 3hrs
11. Quality Functional Deployment (QFD): 9hrs
12. New Thought and Tools for Application of QC Story: 3hrs
13. Ford 8D.: 7hrs
14. Annual Marketing Plan Formulation: 7.5hrs
15. Problem Solving: 30hrs
16. Project Management: 30hrs
17. FMEA: 6hrs
18. Control Plan: 6hrs
19. Sales Management : 6hrs
20. 6 Sigma Black- Belt Training Course :35hrs
21. The design of performance indicators
22. TQA system: 6hrs
23. Design Quality Assurance(DQA): 6hrs
24. Contents of MQA System: 6hrs
25. F8-D/DMAIC/QC Story 8-Step Comparison: 3hrs
26. The study of QC
Tools applied in Six Sigma DMAIC process: 6hrs
